General Terms and Conditions

Terms of Sales



These general conditions of sale apply between




Any natural person making a purchase via the Website

These conditions aim to define the terms of distance selling between the Company and the Buyer, from ordering to payment and delivery.

They regulate all the steps necessary for placing the order and ensure the monitoring of this order between the contracting parties.


Placing an order on the Site published by the Bloom&Cie Company implies unreserved acceptance of the provisions of these conditions . The Buyer who does not agree to be bound by these general conditions must not place an order on the Site.

The Buyer declares to be a natural person with full legal capacity to commit to these general conditions. Any natural person who does not have full legal capacity can only access the Site with the agreement of their legal representative. To any legal entity acting through a natural person having the legal capacity to contract in the name and on behalf of the legal entity.



Bloom&Cie offers food products such as sweets (biscuits, chocolate, cakes, candies) containing CBD (Cannabidiol hemp extract) and will expand its catalog.

The products offered for sale by the Company are those appearing on the Site on the day the Buyer consults the Site.

The products are offered for sale while stocks last.

In the event of an error regarding the availability of an ordered product, the Company will inform the Buyer by e-mail as soon as possible. The Buyer will have the option of having the product replaced by another of equivalent quality and price, or of canceling the order.

The products offered for sale are described and presented with the greatest possible accuracy . The Buyer is however informed and accepts that certain characteristics of the Products and in particular their color, weight and dimension may not correspond exactly to the photographs presented on the Site, taking into account the very nature of the processes used, specific to artisanal manufacturing. . These variations in no way alter the quality of the Products offered for sale and confirm their unique character. In the event of an error or omission in this presentation, the Company cannot be held liable. The photographs and texts illustrating the products have only an indicative value and do not enter into the contractual scope.



The prices displayed on the Site are indicated in euros, all taxes included, including VAT, excluding shipping costs and order processing costs.

The prices do not include delivery costs that may be applicable to the delivery of the Products, invoiced in addition to the price of the Products. The amount of the applicable delivery costs will be indicated before validation of the order by the Buyer.

If the VAT rate were to be modified, these changes could be reflected in the price of the items without the Internet user being informed beforehand.

The applicable price is that displayed on the Site at the time the Buyer's order is registered.



This is an order with payment obligation, in euros, which means that placing the order involves payment by the Buyer.

Payment for purchases can be made by credit card using the secure Stripe system or by Paypal. Once the payment is validated by the Buyer, the transaction is immediately debited after verification of the information. In accordance with article L. 132-2 of the Monetary and Financial Code, the commitment to pay given by card is irrevocable. By providing their banking information during the sale, the Buyer authorizes the Seller to debit their card for the amount relating to the price indicated. The Buyer confirms that he is the legal holder of the card to be debited and that he is legally entitled to use it. In the event of an error, or the impossibility of debiting the card, the Sale is immediately automatically terminated and the order cancelled. If applicable, a notification of order cancellation for non-payment is sent to the Buyer by Bloom&Cie to the email address provided by the Buyer when registering on the Site.



Any order constitutes express and irrevocable acceptance, by the Buyer, of the prices and descriptions of the products available for sale, as well as of these conditions.

As part of their order, the Buyer is invited to provide their contact details for delivery and invoicing purposes. He must complete all the fields marked as mandatory in the form provided for this purpose. Orders that do not include all of the required information cannot be validated.

The Buyer guarantees that all the information he gives in the order form is accurate, up-to-date and truthful and is not tainted by any misleading character.

He is informed and accepts that this information constitutes proof of his identity and binds him as soon as it is validated.

After validation of the order, the Company sends the Buyer a confirmation email to the email indicated during the order.



Except in cases of force majeure or during periods of closure of the Site which will be clearly announced on the home page of the Site, shipping times will be, within the limits of available stocks, those indicated on the Site. Shipping times run from the date of registration of the order indicated on the order confirmation email.

The deadlines indicated on the Site and when confirming the order are for information purposes only and correspond to the average processing and delivery time of orders.

The Buyer has several choices for the delivery of his order, in Metropolitan France

For delivery outside the European Union, the Buyer may have to pay customs duties or other taxes due when importing the products into the country of delivery. The related formalities are also the sole responsibility of the Buyer.

For the rest of the world, delivery costs are:

  • Overseas: €12
  • European Union: €13
  • Other countries: €24


The products are delivered to the delivery address indicated during the order process, within the time indicated on the order validation page.

Different delivery methods may be possible, depending on the categories of Products and their weight.

The Buyer is informed before validation of his order of the possible delivery methods for the Product ordered as well as the deadlines and costs corresponding to each of these methods.

The Buyer must select the desired delivery method and provide all the information necessary for the effective delivery of the Product according to this method.

Order pickups, when offered, are free and scheduled according to Bloom&Cie's availability, which will set the location and time.


In the event of a shipping delay, an email will be sent to the Buyer to inform them of a possible consequence on the delivery time indicated to them.

The cost of delivery is added to the price of the products invoiced. The Buyer will be able to read it before payment, in their basket.

In the event of delivery failure due to an incorrect or incomplete address provided by the Buyer, the latter is informed and expressly accepts that additional costs may be charged to him.

In the event of deliveries by a carrier, the company Bloom&Cie cannot be held responsible for late delivery due exclusively to the unavailability of the Buyer after several appointment proposals.

Bloom&Cie and the carriers being separate and independent entities, Bloom&Cie cannot be held responsible for any delay, delivery error or loss of packages attributable to the carrier.



If the ordered product is unavailable, the Company informs the Buyer by sending an e-mail to the e-mail address indicated when ordering.

The Buyer then has the option either to be delivered a product of equivalent quality and price, within the limits of available stocks, or to be reimbursed for the price of the order within thirty days following payment of the order.

The delivery costs of the new product are borne by the Company.



Given the perishable and personalized nature of the Products sold, the right of withdrawal of 14 (fourteen) days does not apply to Products sold by Bloom&Cie.

An unprocessed order may nevertheless be modified or canceled, after obtaining the prior and express agreement of Bloom&Cie. No refund will be made but a credit for the amount of the order may be credited to the Buyer.



From the date of receipt of their order, the Buyer has ten days to return a product. After this period, the products delivered will be deemed to be compliant and accepted by the customer, and the Company reserves the right to refuse the exchange, credit or refund.

Returns must be made in their original condition and complete, unopened or damaged packaging, accompanied by the original invoice. In this context, the responsibility of the Buyer is engaged. Any damage suffered by the product on this occasion may be such as to frustrate the right of return. Thus, opened, damaged, soiled or incomplete products will not be returned.

Any customs fees related to the return of the product from a foreign country are also the responsibility of the Buyer. Bloom&Cie strongly advises its Buyers to return the products using a monitored solution (e.g. Colissimo). The Buyer also has the possibility of choosing the carrier of his choice, the latter then takes full responsibility for the risks associated with the return.

It is therefore recommended to keep proof of this return, which requires that the products are returned with package tracking, or by any other means giving a certain date.



The Buyer benefits from legal guarantees of non-conformity as well as hidden defects in the item sold, including defects in conformity resulting from the packaging of the Products ordered on the Site.

In the event of delivery of a non-compliant product or in the event of delivery of a product revealing a hidden defect, the Company undertakes either to reimburse the Buyer for the price of the product, or to exchange the product for another identical one. depending on available stocks, or to exchange it for a product of equivalent quality and price depending on available stocks.

If the Buyer notices that the Product delivered to him has a defect, a hidden defect, a lack of conformity or is damaged, the Buyer undertakes to inform Bloom&Cie customer service of his exchange request within a period of time. of 7 days by email to the following address:, taking care to communicate your order number, indicating the nature of the defect, non-conformity or damage noted and by sending him any useful supporting evidence, particularly in the form of photograph(s).

The Bloom&Cie Company will send an email acknowledging receipt of the Buyer's request and will inform them of whether or not their refund or exchange request has been validated.

The Buyer must then return the defective product in its original packaging, accompanied by the original invoice.

The Company cannot be held liable in the event of failure to fulfill contractual obligations due to a fortuitous event or a case of force majeure, as defined by case law.

Returns of Products not complying with the terms described above cannot be taken into account.


The action resulting from the lack of conformity is prescribed one year from the delivery of the goods.

Action resulting from redhibitory defects must be brought by the purchaser within one year of discovery of the defect.

Excluded from the warranty are products modified, repaired, integrated or added by the Buyer or any other person not authorized by the supplier of said product or service.

The warranty does not cover apparent defects.

The warranty will not cover products damaged during transport or misuse.

The hidden defect or lack of conformity is proven when the Buyer provides proof by any means whatsoever that the product contains a hidden defect or lack of conformity.

It is necessary to take into account the particular nature of the products. The Buyer is required to take care of it and respect the optimal use dates.



The Company undertakes to respect the confidentiality of personal data communicated by the Buyer on the Site and to process them in compliance with the Data Protection Act of January 6, 1978.

In accordance with the Data Protection Act of January 6, 1978, the Buyer may exercise his right of access to the file, his right of opposition and his right of rectification or deletion for information concerning him by sending his request by

email to: or


All elements of the Site are protected by copyright, trademarks or patents.

They are the exclusive property of the Company.

No one is authorized to use any content, packaging, distinctive signs or techniques used by Bloom&Cie. Any simple or hypertext link is strictly prohibited without the written consent of the Bloom&Cie Company.



These general conditions of sale are executed and interpreted in accordance with French law.

In the event of a dispute, the Buyer undertakes to contact the Company as a priority in order to attempt to resolve amicably any dispute that may arise between the parties.

In the absence of conciliation, the French courts will have sole jurisdiction.



The products remain the property of Bloom&Cie until full payment of the order price. No dispute relating to the delivery itself is possible if the package appears to have been delivered, the carrier's computer system or the receipt of the receipt being taken as proof.



The Company reserves the right to adapt or modify these general conditions of sale at any time. In the event of modification, the general conditions of sale in force on the day of the order will be applied to each order.


Updated 03/1/2022